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Frequently Asked Questions

About Our Magnesium Infused Creams

Magnesium is traditionally used for its anti-inflammatory, anti-pain, and anti-anxiety benefits.  This mineral can also positively affect your mood, sleep, stress response, immune system, and so much more.

Magnesium is a vital mineral and is welcomed and actively absorbed by skin cells. Documented research shows a very significant increase in the cellular levels of magnesium for those who use it topically.

The beauty of transdermal absorption is that you bypass the digestive system. This is particularly helpful for those who suffer from compromised digestion and bowel issues. Additionally, topical magnesium provides an alternative to swallowing pills several times per day which benefits those who have difficulty swallowing medicine such as children and the elderly.

Topical magnesium is especially effective against pain and can be applied directly to problem areas with immediate results, rather than waiting for it to work its way through your GI tract. Topical magnesium is safe, convenient, affordable and effective.

Moonglow Magnesium Cream can be used several times per day as needed or preventatively. Some of the most effective ways to use our Magnesium Cream are:

  • Massage directly onto sore, aching or cramping muscles.
  • Massage onto legs in the evening to soothe restless legs.
  • Massage onto temples and neck to ease tension from headaches and stress.
  • Apply to bottoms of feet to promote restful sleep.
  • Massage onto chest and shoulders to help relieve feelings of anxiety.
  • Apply to inflamed joints and tendons. 
  • Apply to problem area to relieve skin conditions such as psoriasis and eczema.

Magnesium Cream should not be used on freshly shaven skin as it may cause itching and discomfort.  Additionally, avoid using the cream on cuts, scrapes or open wounds.

About Our CBD Infused Creams​

Cannabidiol (CBD) is the most prevalent cannabinoid found in the cannabis plant. It’s been used medicinally throughout history for literally hundreds of years. Unfortunately, CBD has long been ignored as researchers have concentrated on THC, the mind-altering component of the cannabis plant.

Research shows that CBD can greatly reduce inflammation and pain as well as decrease anxiety and stress. It’s also been used effectively to diminish topical ailments such as psoriasis, acne and eczema.

CBD oil is non-intoxicating, has almost no side effects, and is virtually impossible to lethally overdose.

Moonglow CBD oil is made from CBD rich hemp flowers grown on US soil and not overseas. Moonglow CBD rich oil consists of CO2 derived hemp extract. It is pesticide, herbicide and solvent free. Testing practices are critical to being able to ensure a safe and consistent product. Moonglow CBD oil is regularly third-party tested for Heavy Metals and Pesticides.

Moonglow CBD is a full spectrum, food grade, CO2 extract. Full spectrum oils include all of the cannabinoids found in hemp, not just CBD. We believe that using full plant-based medicine vs isolate offers broader health benefits.

No. Using our CBD infused skincare products will not make you feel high.

There is a possibility for a false positive on a drug test if you use CBD products. Moonglow holds no liability if that were to happen. If this is a major concern for you then we suggest using our magnesium-only formulas.

General Information

Yes! We use the finest 100% natural ingredients we can find. This includes herbs, butters, salts, and natural oils.

Research shows that CBD can greatly reduce inflammation and pain as well as decrease anxiety and stress. It’s also been used effectively to diminish topical ailments such as psoriasis, acne and eczema.

CBD oil is non-intoxicating, has almost no side effects, and is virtually impossible to lethally overdose.

No way! We love animals, and it is very important for us to stay cruelty-free.

Absolutely! We do not use any animal-based ingredients in any of our products.

None of our products contain gluten or gluten-derived ingredients.

All of our products should be safe to use, but we do recommend that you consult your physician to be sure these products align with your pregnancy plan and your individual health history.

Since our products are truly 100% natural and we do not use any synthetic preservatives at all, they have a shelf life of 12 months. To ensure freshness please keep them out of direct sunlight and at room temperature or below. In the rare case that you purchase one of our products and find that it is not at its freshest point, please email us so we can handle this on a case-by-case basis. Please email

Yes, all of our products are made in our small production facility in sunny Florida.


Please email us at as soon as possible if you would like to cancel or change your order. We’ll do our best to process your request.

When your order ships we’ll send you a tracking number so you can keep an eye on delivery.

If your order is over 10 products, please email us at


Your credit card will be charged as soon as your order is accepted and processed.


Currently within the United States.

  • First class USPS 3-5 business days in the United States. All packages ship from our Florida HQ.
  • 2 Day Priority USPS – please note USPS does not guarantee 2 day. We are not responsible for 2 day priority packages that do not arrive in 2 days.

If you need a faster shipping option, please

After placing your order, processing takes up to 3 business days. As soon as it ships you’ll receive a shipment notification email with a tracking number.

Orders placed over the weekend will not ship until the following week. We ship all orders via USPS.

Email us at, including your order number and tracking number if possible.

If your order is shipping to an incorrect address, please email as soon as possible.

If your order has been marked as DELIVERED by USPS and is nowhere to be found, please email as soon as possible.

Our goal is to create the best natural, healing and nourishing products possible, therefore we formulate our products without synthetic stabilizers or waxes.

Our whipped body creams are made with natural oils and butters and when applied to our warm skin, they instantly melt, providing an emollient, nourishing and penetrating product. However, these delicate, natural products are sensitive to temperature changes.

During very warm weather, some products may soften or even melt during their travels or after their arrival while sitting outside on your warm porch or mailbox. Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products. Thankfully, the quality and healing properties of our products are not affected by melting.

Place your cream in the refrigerator for 10 minutes to help it harden. The melting will not affect the quality of the whipped butter, but the whipped consistency will change.

  • Whipping adds tiny air bubbles (just like whipping cream) that increase the size and changes the cream’s texture, making it light and fluffy.

    If a whipped product melts, the air bubbles collapse, so the volume is decreased. Although the jar was filled to the top when shipped, if the butter melts, there will be less volume in the container. The container may actually look half full. Rest assured that this does not affect the cream’s therapeutic properties.

While we have no control over the temperature conditions once your package leaves our shop, we do our best to protect our products from melting in transit.

  • We check every product before it is packed for shipping
    We use more protective packaging in the peak heat of summer
    Our cream is in glass jars with tight lids to help prevent leakage
    We wrap our products in bubble wrap to add another layer of insulation
    We send tracking emails to notify you when your product arrives so it does not sit on your doorstep/mailbox
    As a result, most products shipped in warm weather arrive without melting. But please understand, there is no way that we can ship products to completely control for the high heat temperatures of summer, trucks, and mailboxes.

Returns & Exchanges

We do not accept returns or refunds on orders at this time, however if your item arrives damaged or incorrect, please contact us below immediately at

If your order is incorrect, please contact us below immediately at